At Hotel Holiday Resort, Puri (accessible from https://holidayresortspuri.co.in), we respect your privacy and are committed to safeguarding your personal information.
Information We Collect
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Personal Details: Name, email, phone number, address (provided during booking or inquiry).
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Booking Details: Stay dates, number of guests, room preferences, and special requests.
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Payment Information: Processed securely through trusted third-party gateways.
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Technical Data: IP address, browser type, device details, and cookies.
How We Use Your Information
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To confirm and manage reservations.
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To respond to your queries and provide guest support.
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To send booking confirmations, reminders, and relevant offers.
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To comply with legal requirements and improve our services.
Cookies
Our website uses cookies to enhance your browsing experience and gather anonymous analytics. You may disable cookies in your browser settings, but some site features may not function properly.
Information Sharing
We do not sell or rent your personal data. We only share it with:
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Trusted third-party providers (such as booking systems and payment processors).
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Legal authorities, if required by law.
Data Security
We implement security measures to protect your data, but as with all online platforms, absolute security cannot be guaranteed.
Your Rights
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Request access, correction, or deletion of your data.
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Opt out of marketing emails anytime by contacting us.
2. Refund & Cancellation Policy
We understand that travel plans may change. Please review our cancellation and refund policy:
Cancellation Timeline
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7 days or more before check-in → 100% refund.
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3–6 days before check-in → 50% refund.
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Less than 48 hours before check-in → No refund.
No-Show Policy
Guests who fail to arrive without prior notice will not be eligible for a refund.
Refund Process
Refunds, if applicable, will be credited to the original payment method within 7–10 business days.
Early Check-Out
No refund will be issued for unused nights after check-in.
Force Majeure
In the case of natural disasters, government restrictions, or emergencies, refunds or rescheduling will be handled at the discretion of management.
3. Terms & Conditions
By booking or staying with Hotel Holiday Resort, Puri, you agree to the following terms:
Booking Confirmation
Reservations are confirmed only upon receipt of advance or full payment.
Check-In & Check-Out
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Check-In: 12:00 PM (noon)
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Check-Out: 11:00 AM
Guest Identification
All guests must present valid government-issued photo ID at check-in.
Children & Extra Beds
Additional charges may apply for children or extra beds beyond the standard occupancy.
Pet Policy
Pets are not allowed unless explicitly authorized by management.
Damage to Property
Guests are responsible for any damage caused to hotel property during their stay.
Use of Facilities
Guests must follow hotel rules and guidelines when using amenities such as the pool, restaurant, and spa.
Liability Disclaimer
Hotel Holiday Resort is not liable for loss of personal valuables, delays from external service providers, or circumstances beyond our control.
Policy Updates
Hotel Holiday Resort, Puri reserves the right to update these policies at any time. Any changes will take effect immediately upon being posted on our website.
📍 Hotel Holiday Resort
Chakratirtha Road, Puri – 752002, Orissa, India
✉️ Email: info@holidayresortspuri.co.in